Help.

Can I try cloud mining before buying hashpower?

Yes. When you create a free account, you'll receive 1000 GH/s of hashpower for 21 days so you can see real mining in action. To withdraw earnings, you'll need to upgrade by purchasing additional hashpower or earning it through referrals.

How do I mine Bitcoin without owning hardware?

Instead of buying and maintaining your own mining equipment, you purchase hashpower from our ZenCore Z1 farm, deployed across facilities in Reykjavik and Dallas. We mine through Luxor, a U.S.-based FPPS pool — you can verify every block on-chain. We handle hardware, electricity, cooling, and maintenance — the cost of all of this is built into the hashpower price, so there are no recurring fees.

You can increase your hashpower at any time to boost your earnings. We also offer a built-in swap feature so you can convert your mined BTC into other supported coins instantly.

How do I contact support?

Visit our Contact page to reach our team directly via email.

Which coins and wallets do you support?

We support deposits and withdrawals in all major cryptocurrencies:

• BTC: Bitcoin
• ETH: Ethereum
• BNB: Binance
• DOGE: Dogecoin
• TRX: Tron
• XRP: Ripple
• XMR: Monero
• LTC: Litecoin
• USDT: TRC20 USDT
• ETH-USDT: ERC20 USDT
• BNB-USDT: BEP20 USDT
• USDC: TRC20 USDC
• ETH-USDC: ERC20 USDC
• BNB-USDC: BEP20 USDC

When can I withdraw my earnings?

You can withdraw your mined BTC at any time once your account is active. Withdrawals are available in all supported cryptocurrencies — just enter your wallet address and choose your preferred coin. A small network fee is deducted automatically.

To keep the platform secure and sustainable, withdrawals are enabled for accounts that have purchased hashpower or earned commissions through the referral program. Processing typically takes 5–45 minutes depending on network conditions.

How do I earn from referrals?

Every account comes with a unique referral link. When someone signs up through your link and buys hashpower, you earn a commission of up to +8%. Just share your link and earn passively.

How long does my purchased hashpower last?

Yes — every purchase is a lifetime mining contract. Your hashpower never expires as long as your account stays active. Inactive accounts (no login for over 2 years) may have their hashpower adjusted. The free trial hashpower has a limited duration, but any earnings you've accumulated stay in your balance permanently.

What are the deposit limits?

Minimum: 921.580 GH/s for 0.000255387.
Maximum: 16.290 PH/s for 3.5003952.

These limits apply per transaction to ensure fair access for all users.

Do I pay anything beyond the hashpower price?

Creating an account is completely free. There are no setup fees, maintenance fees, or hidden charges. All operational costs — electricity, cooling, hardware, and pool fees — are already factored into the hashpower price, so you always know exactly what you're paying.

The only additional cost is a small fee on withdrawals to cover blockchain network and processing fees. Hashpower is activated instantly after your deposit is confirmed.

What's the business model?

We don't charge monthly service fees or take a cut of your mining rewards. Instead, our revenue comes from the margin built into the hashpower price. When you purchase hashpower, the price reflects our wholesale costs — hardware, electricity, cooling, facility leases, and pool fees — plus a margin that funds operations and growth.

Because we operate at industrial scale (bulk electricity contracts in Iceland, custom ZenCore Z1 hardware at 21 J/TH, long-term facility agreements), our per-unit costs are significantly lower than retail. That spread is how we sustain the platform while passing competitive yields to users. We also earn a small fee on withdrawals to cover blockchain transaction costs and payment processing.

In short: you pay once for hashpower, we handle everything else. Our incentive is to keep the farm running efficiently — the longer you mine, the more we both earn.

What miners power the network?

Our farm runs on ZenCore Z1 units — 30 TH/s each — deployed across two data centers in Reykjavik, Iceland and Dallas, Texas. We partner with Luxor, a SOC 2 Type 2 certified U.S.-based mining pool using the FPPS (Full Pay-Per-Share) reward model, which means stable and predictable payouts regardless of pool luck. All block rewards are verifiable on-chain.

What security measures are in place?

Every account is protected by two-factor authentication (2FA), which we strongly recommend enabling. All connections are encrypted via TLS, and withdrawal addresses are verified before processing. Our infrastructure is monitored 24/7 with DDoS protection, rate limiting, and regular security audits to keep your funds and data safe.

Where can I verify mining operations?

Yes. Our Status page shows live system health, recent blocks mined by our pool, farm hashrate, network difficulty, and more. Every block links directly to mempool.space so you can independently verify the data on-chain.